PRIVACY POLICY
Effective Date: April 10, 2025
This Privacy Policy describes how Soleda collects, uses, and protects your information when you use our services. Please also review our Terms of Service for additional terms governing your use of our Services.
Information We Collect
- We hold onto credentials for logging into the system, such as OAuth tokens, usernames, and/or email addresses.
- Usage data such as visit frequency, pages viewed, and time spent on pages.
- Conversation text and related user actions generated when interacting with the dialogue agent.
- We do *NOT* store your data uploaded from CSVs, data connected from your vendors, or data imported from third-party platforms. This information is stored in memory only during your active session and is immediately deleted upon logging out. We do not retain, share, or transfer this data, ensuring it is never stored on our databases or servers.
How We Use Your Information
- We use your information solely to provide and maintain our services. We do not sell any of your data to any third-party providers. Once again, we have no access to your uploaded data once you close the system because that data is not stored in a hard disk anywhere.
- To notify you about changes to our services or any products we offer or provide through it.
- To allow you to participate in interactive features on our website.
- We do use the conversation history to improve the training of our machine learning models. Good-faith efforts are taken to remove any PII (personally identifiable information) from the chat logs before any model training occurs.
- We do not share, sell, or transfer any data imported from third-party platforms, with any external entities. Any data imported is used solely to facilitate the data analysis and transformation features of our Services during your session, as described in our Terms of Service. Our data handling practices are designed to minimize the use and retention of your information, limiting it strictly to what is necessary to provide the Services during your active session.
Disclosure of Your Information
- To contractors, service providers, and other third parties we use to support our business.
- For any other purpose disclosed by us when you provide the information.
- We will only disclose your information in response to third-party requests, including legal or governmental demands, after conducting a review to ensure compliance with applicable laws.
Your Choices About Your Information
- You may review and change your personal information by logging into the website and visiting your account profile page.
- You may also send us an email at support@soleda.ai to request access to, correct, or delete any personal information that you have provided to us.
- You have the right to control how your data, including data from third-party platforms, is processed by choosing what data to provide during a session. Since we do not retain this data post-session, your control is exercised through your active use of the Services. If you are a resident of the European Union or California, you may have additional rights under the GDPR or CCPA, respectively, including the right to request deletion of personal information we hold. Contact us at support@soleda.ai to exercise these rights.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
We document all third-party requests for access to your information, including the details of the request and our response, to ensure accountability and compliance with our data protection obligations. These records are securely maintained and used solely for internal auditing and legal compliance purposes.
Changes to Our Privacy Policy
We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the website.
Contact Information
For questions or comments about this privacy policy and our privacy practices, contact us at: